Terms and Conditions

October 2025

Welcome to Victoire. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products through our online store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Company Information

Victoire

Based in the United Arab Emirates

Online-only retailer of lab-grown diamond jewelry

2. Eligibility

By using this site, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or legal guardian.

You must provide accurate and complete information when creating an account or placing an order.

3. Products and Orders

All products listed on our site are subject to availability.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to errors in pricing, stock availability, or suspected fraud.

4. Pricing and Payment

Prices are listed in dirhams and may exclude applicable taxes or international duties.

By submitting your payment, you authorize us to charge the specified amount.

5. Shipping

We ship internationally. Shipping fees, times, and delivery options will be provided during checkout.

Victoire is not responsible for customs fees, import taxes, or delivery delays outside our control.

6. Returns and Refunds

We accept returns within 14 days of delivery.

To qualify, items must be unused, in original packaging, and accompanied by proof of purchase.

Refunds will be issued to the original payment method after inspection.

Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

7. User Accounts

You may register for an account to access order history and personalized features.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

8. Intellectual Property

All content on this site — including logos, text, images, designs, and graphics — is the property of Victoire and protected by copyright and trademark laws.

You may not use or reproduce any content without prior written permission.

9. Restrictions on Use

All products purchased from Victoire are for personal use only.

Resale or use of our products for commercial purposes is strictly prohibited without written approval.

10. Privacy and Data Use

We collect customer information to process orders, manage accounts, and provide marketing communications.

Your data will be handled according to our [Privacy Policy] and may be shared with trusted third-party providers such as payment processors and shipping partners.

11. Third-Party Services

We use trusted third-party providers for payment processing, order fulfillment, and marketing services.

You agree to their respective terms when using their services in connection with our site.

12. Limitation of Liability

Victoire shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our website or purchase of our products.

13. Governing Law

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict of laws principles.

Any disputes shall be subject to the exclusive jurisdiction of the courts of the UAE.

14. Changes to Terms

We reserve the right to modify these Terms at any time.

Changes will be posted on this page with an updated revision date.

Continued use of the site constitutes acceptance of the updated Terms.

15. Contact Us

If you have any questions about these Terms, please contact us at:

enquiries@victoire.ae